WRC Solutions

Helping solve business problems through computers.

Problems solved

Providing substantial reporting capabilities at management and operational level on a Siebel call-centre application with over 300 staff.
Developing Call Centre metrics and performance management systems to deliver those metrics to all levels of management and individual agents.
Project managing an intranet reporting site development
giving six active research staff in the pharmaceutical industry rapid access to >20K scientific papers
help-desks: getting the right answer to the enquirer while still on the phone
enabling marketing staff to design and control form letters for bulk output for all business events in the new business cycle in the life insurance industry
randomised assignment of patients to a treatment pattern in a new drug clinical trial

Oracle| Frontpage | MS-Windows | relational database | full text retrieval | word processor | bespoke programming

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